How to report a National General claim
- Phone: 1-800-468-3466 (policies starting with INT60 or IM: 1-800-848-1777).
- Online: claims.nationalgeneral.com.
National General mentions an Emergency Expense Allowance after a covered claim. Ask your adjuster if it applies to you.
You choose the shop, not National General
California's Auto Body Repair Consumer Bill of Rights says it plainly: an insurance company can't require you to have the repairs done at a specific body shop. You also have the right to a written, itemized estimate, to know what your policy covers for towing, storage and a rental car, and to get your own estimate from a registered shop while your claim is open.
National General has Gold Medal Repair Shops with repairs guaranteed for the life of the vehicle. Using one is optional; under California law the choice of shop is yours.
Allstate company, separate claim
National General is an Allstate company, but your claim is handled under your National General policy and claim number. Use the National General number above, not Allstate’s, and send us the claim number once you have it.
How we handle a National General claim at GV
- Tow or drop-off. If the car can't be driven, we tow it to our shop in Downtown LA for free when we do the repair.
- Photos and teardown. We document all the damage, including what's hidden behind the bumper and panels.
- Estimate and adjuster. We send the estimate and photos to National General and work directly with the adjuster.
- Supplements. If more damage shows up during the repair, we send National General a supplement for approval before we continue.
- Repair and report. Factory procedures, color-matched paint, a written report with photos at pickup, and a 3-year warranty on body and paint.
You get text updates the whole way. Hablamos español.
GV Auto Collision is an independent repair shop and is not affiliated with National General. Insurer phone numbers and programs are taken from National General's website and can change; check your policy and insurance card. General information, not legal advice.