How to report a Kemper Auto claim
- Phone: 800-353-6737. New claims: Monday–Friday 8 am–7 pm Central, Saturday 11 am–6 pm Central.
- Online: start the claim on kemper.com. Kemper offers two-way texting with your adjuster.
Bought through Infinity? Infinity now works as an insurance agency. Its claims page sends you to the actual carrier on your policy, for example Kemper Auto at the number above. Check your ID card for the company name.
You choose the shop, not Kemper
California's Auto Body Repair Consumer Bill of Rights says it plainly: an insurance company can't require you to have the repairs done at a specific body shop. You also have the right to a written, itemized estimate, to know what your policy covers for towing, storage and a rental car, and to get your own estimate from a registered shop while your claim is open.
Kemper has a repair network, and it says you have the choice of where to have your vehicle repaired.
Se habla español
Many Kemper and Infinity customers in Los Angeles prefer Spanish. At GV we handle the claim, the tow and the updates in Spanish, English or Russian.
How we handle a Kemper claim at GV
- Tow or drop-off. If the car can't be driven, we tow it to our shop in Downtown LA for free when we do the repair.
- Photos and teardown. We document all the damage, including what's hidden behind the bumper and panels.
- Estimate and adjuster. We send the estimate and photos to Kemper and work directly with the adjuster.
- Supplements. If more damage shows up during the repair, we send Kemper a supplement for approval before we continue.
- Repair and report. Factory procedures, color-matched paint, a written report with photos at pickup, and a 3-year warranty on body and paint.
You get text updates the whole way. Hablamos español.
GV Auto Collision is an independent repair shop and is not affiliated with Kemper. Insurer phone numbers and programs are taken from Kemper's website and can change; check your policy and insurance card. General information, not legal advice.