How to file a Hagerty claim
- Phone: 800-385-0274, option 1. Hagerty says its team is available seven days a week.
- Online: through your Hagerty account.
You choose the shop, not Hagerty
California's Auto Body Repair Consumer Bill of Rights says it plainly: an insurance company can't require you to have the repairs done at a specific body shop. You also have the right to a written, itemized estimate, to know what your policy covers for towing, storage and a rental car, and to get your own estimate from a registered shop while your claim is open.
Hagerty says you choose the repair shop. It works with independent appraisers who know collector cars, and its parts specialists can help find OEM, NOS or quality used parts.
Repairing a classic
- Photos of every stage, before anything is removed.
- Original parts kept and returned to you if replaced.
- Paint matched to the original finish, not just the color code.
- Clear timeline: rare parts can take time, and we tell you up front.
How we handle a Hagerty claim at GV
- Tow or drop-off. If the car can't be driven, we tow it to our shop in Downtown LA for free when we do the repair.
- Photos and teardown. We document all the damage, including what's hidden behind the bumper and panels.
- Estimate and adjuster. We send the estimate and photos to Hagerty and work directly with the adjuster.
- Supplements. If more damage shows up during the repair, we send Hagerty a supplement for approval before we continue.
- Repair and report. Factory procedures, color-matched paint, a written report with photos at pickup, and a 3-year warranty on body and paint.
You get text updates the whole way. Hablamos español.
GV Auto Collision is an independent repair shop and is not affiliated with Hagerty. Insurer phone numbers and programs are taken from Hagerty's website and can change; check your policy and insurance card. General information, not legal advice.