How to file an Amica claim
- Phone: 800-242-6422.
- Online: the Amica customer claims portal, or the Amica mobile app.
- Roadside: 866-286-9968, 24/7.
You choose the shop, not Amica
California's Auto Body Repair Consumer Bill of Rights says it plainly: an insurance company can't require you to have the repairs done at a specific body shop. You also have the right to a written, itemized estimate, to know what your policy covers for towing, storage and a rental car, and to get your own estimate from a registered shop while your claim is open.
Amica’s Auto Repair Assistance Program has certified shops with a warranty while you own the car. Amica also says plainly that you can always choose your own repair shop.
Choosing a shop for a newer car
Many Amica clients drive late-model cars with sensors in the bumpers, mirrors and windshield. Whichever shop you choose, ask how it handles ADAS calibration and whether it follows the manufacturer’s repair procedures. At GV we do, and you get a 3-year written warranty on body and paint.
How we handle a Amica claim at GV
- Tow or drop-off. If the car can't be driven, we tow it to our shop in Downtown LA for free when we do the repair.
- Photos and teardown. We document all the damage, including what's hidden behind the bumper and panels.
- Estimate and adjuster. We send the estimate and photos to Amica and work directly with the adjuster.
- Supplements. If more damage shows up during the repair, we send Amica a supplement for approval before we continue.
- Repair and report. Factory procedures, color-matched paint, a written report with photos at pickup, and a 3-year warranty on body and paint.
You get text updates the whole way. Hablamos español.
GV Auto Collision is an independent repair shop and is not affiliated with Amica. Insurer phone numbers and programs are taken from Amica's website and can change; check your policy and insurance card. General information, not legal advice.