How to file an Allstate claim
- Allstate customers: log in to My Account to file and track the claim.
- Not an Allstate customer (the other driver has Allstate): call 1-800-255-7828.
Allstate may offer a virtual inspection where you send photos of the damage. It's quick, but photos can't show what is behind the bumper or panels. That's normal, and it's why the repair shop sends supplements later.
You choose the shop, not Allstate
California's Auto Body Repair Consumer Bill of Rights says it plainly: an insurance company can't require you to have the repairs done at a specific body shop. You also have the right to a written, itemized estimate, to know what your policy covers for towing, storage and a rental car, and to get your own estimate from a registered shop while your claim is open.
Allstate has its own Good Hands Repair Network with a lifetime guarantee on repairs. You are free to use it, or any other shop. At GV you get a 3-year written warranty on body and paint, and we work with your Allstate adjuster directly.
Track it and keep it simple
After the claim is filed, you can follow it in MyClaim and upload photos and documents there. Send us the claim number and adjuster contact, and we'll handle the estimate, photos and supplements with Allstate, so you don't have to be in the middle.
How we handle a Allstate claim at GV
- Tow or drop-off. If the car can't be driven, we tow it to our shop in Downtown LA for free when we do the repair.
- Photos and teardown. We document all the damage, including what's hidden behind the bumper and panels.
- Estimate and adjuster. We send the estimate and photos to Allstate and work directly with the adjuster.
- Supplements. If more damage shows up during the repair, we send Allstate a supplement for approval before we continue.
- Repair and report. Factory procedures, color-matched paint, a written report with photos at pickup, and a 3-year warranty on body and paint.
You get text updates the whole way. Hablamos español.
GV Auto Collision is an independent repair shop and is not affiliated with Allstate. Insurer phone numbers and programs are taken from Allstate's website and can change; check your policy and insurance card. General information, not legal advice.